This Privacy Policy explains how RMZY Ventures LLC collects, uses, stores, shares and protects information when a person visits the website at www.rmzyventures.mom, sends a booking request, speaks with the booking desk or otherwise works with the company. RMZY Ventures LLC is a booking and scheduling coordination desk operating from American Fork, Utah, in the United States. The company is the developer and operator of this website. RMZY Ventures writes this policy so that clients, suppliers, crew members and visitors can understand in ordinary language what happens to the details they provide.
The company aims to collect only what a booking needs, to keep it only as long as the work requires and to remove it when the purpose has ended. This document sets out those intentions in detail, describes the rights available to individuals and names the ways in which a person can raise a question or a concern. It applies to the website, the contact form, email correspondence, telephone conversations, written booking summaries and any other channel through which a person shares information with the desk.
In short: the desk collects the details required to hold a slot, confirm a venue, build a crew rota and keep an accurate record. It does not sell personal information, does not rent lists and does not share details with advertisers. Questions can be sent to bookings@rmzyventures.mom or raised by telephone on +13253994143.
1. Who We Are
RMZY Ventures LLC is a limited liability company registered in the state of Utah, United States. The company operates a booking and scheduling coordination desk and is responsible for the personal information described in this policy. The registered address is 1197 E 450 N, American Fork - 84003-4038, United States (US). The booking desk can be reached by email at bookings@rmzyventures.mom and by telephone on +13253994143.
The company is the controller of personal information gathered through this website and through the booking desk. Where a client asks the desk to coordinate with a venue, a supplier or a crew agency, those parties may act as separate controllers of the information they receive, and their own privacy notices will apply to their handling. The desk shares only the details that a particular booking needs and does not pass whole records to third parties for unrelated purposes.
The name RMZY Ventures is used in this policy to identify the developer and operator of the website, while the full legal name RMZY Ventures LLC identifies the company that contracts with clients and holds responsibility for the data. Both names refer to the same desk and the same address.
2. Scope of This Policy
This policy covers information collected through the public website, through the contact form, through email and telephone conversations with the desk, through written booking summaries and through any follow up communication relating to a confirmed slot. It also covers information gathered in person when a client visits the desk or attends a coordination meeting at the American Fork address.
The policy does not cover information collected by venues, suppliers, crew agencies or other independent parties who work alongside the desk. Those parties maintain their own records and publish their own privacy notices. A client who wants to know how a venue handles information should ask that venue directly. The desk can provide the name of the relevant contact where it is known.
The policy does not apply to information that has been fully anonymised, aggregated or otherwise stripped of any link to an identifiable person. Such information may be used to improve the way the desk works without further notice, because it can no longer be connected to an individual.
3. Information We Collect
The desk collects information in three broad ways: information a person provides directly, information generated automatically when the website is used, and information received from venues, suppliers or other parties involved in a booking.
Information provided directly
When a person sends a booking request, the desk typically receives a name, an email address, a telephone number, the name of an organisation where relevant, the requested dates and times, the type of space or crew required, the approximate number of attendees and any notes about access, equipment or accessibility. The contact form carries fields for name, email, subject and message, and a person may include further details in the message at their own choice.
During a booking, the desk may also receive information about the people who will attend or work at the event, such as crew names, shift preferences, role assignments and emergency contact details where a client chooses to provide them. The desk asks clients to share only the details that the booking genuinely needs and to obtain the agreement of any person whose details are passed on.
Correspondence is retained as part of the booking record. This includes emails, written summaries, notes of telephone calls and any attachments such as floor plans, equipment lists or signed confirmations. These records allow the desk to confirm what was agreed and to answer questions accurately at a later date.
Information generated automatically
When the website is visited, the hosting environment may record technical information such as the internet protocol address, the browser type, the operating system, the pages requested, the time of the request and the referring address. This information is used to keep the website available, to diagnose faults and to understand in general terms how visitors find and use the pages. It is not used to build advertising profiles.
The website does not run a visitor tracking script, a third party advertising pixel or a behavioural analytics platform. If this changes, the policy will be updated before any new collection begins, and a clear notice will appear on the pages concerned.
Information received from others
The desk may receive information about a client from a venue, a supplier or a crew agency when those parties are working on a shared booking. This may include confirmation of attendance, access times, role assignments or a note that an item has been collected. The desk uses this information only for the booking to which it relates and combines it with the existing record so that the file remains complete.
4. How Information Is Used
The primary purpose for which the desk uses personal information is the operation of bookings and the coordination of the people, spaces and equipment involved in them. Each use is tied to that purpose and to the reasonable expectations of the person who provided the information.
In practice the desk uses information to respond to a request and to answer questions about availability; to place a hold on a venue, a crew or a piece of equipment; to prepare a written booking summary and send it to the client; to notify venues, suppliers and crew members of confirmed details; to process a cancellation, a move or a reduction in scope; to keep a record of what was promised and what was delivered; to send a reminder before a date and a closing note afterward; and to resolve a dispute or answer a question raised after the work has ended.
Information is also used to keep the desk itself in good order. That includes checking that notifications have reached the right people, reviewing whether a booking was handled as agreed, improving the wording of confirmations and templates, and maintaining records required for accounting or legal purposes. When information is used to improve templates or wording, identifying details are removed first wherever that is practical.
The desk does not use personal information to make decisions about credit, employment, insurance or any other matter outside the booking relationship. It does not profile visitors for advertising and does not sell contact details to list brokers or data exchanges.
5. Lawful Bases for Processing
Where data protection law requires a lawful basis for the processing of personal information, the desk relies on one or more of the following grounds.
Performance of a contract applies where processing is needed to take steps at the request of a client before a booking is confirmed or to carry out a confirmed booking. Preparing a venue hold, building a crew rota and sending a confirmation all fall within this ground.
Legitimate interests applies where the desk has a genuine and proportionate interest in processing information and that interest is not outweighed by the rights of the individual. Keeping the website available, protecting records from misuse, maintaining an accurate booking trail and responding to questions are examples. The desk keeps those interests narrow and reviews them against the reasonable expectations of the people concerned.
Consent applies where a person has given clear permission for a specific use, such as receiving occasional updates about the spring calendar. Consent can be withdrawn at any time, and the desk will stop the relevant use without affecting work already completed.
Legal obligation applies where the desk must keep or disclose information to meet tax, accounting, consumer protection or other legal requirements. Where a legal obligation applies, the desk may need to keep the information even if a deletion request is made, and it will explain the reason in its response.
8. Service Providers and Processors
The desk works with a small number of service providers, and each is chosen for reliability and for a clear commitment to data protection. A provider that handles personal information on behalf of the company is treated as a processor and is required to act only on documented instructions, to keep the information confidential, to apply appropriate security measures and to return or delete the information when the arrangement ends.
Website hosting is provided through a platform that stores the static pages and serves them to visitors. That provider may process technical request data such as the internet protocol address and the requested page in order to deliver the content and to keep the service secure. It does not receive booking content unless a person sends it through a form that is routed by the provider.
Email correspondence is held by an email service provider. Messages sent to bookings@rmzyventures.mom are stored in the mailbox of the desk and are subject to the security settings of that provider. Telephone calls are handled through a telephone service, and call records may include the calling number and the time of the call.
Accounting records are kept with a bookkeeping or accounting provider where the company is required to maintain financial records. Those records may include the name of a client, the amount charged and the date of the transaction, but they do not include the full content of booking correspondence.
The desk reviews its providers from time to time and replaces any provider that cannot meet the standards described in this policy. A client who wants to know which categories of provider are used for a particular booking can ask the desk and will receive a clear answer.
9. How Long Information Is Kept
Information is kept only for as long as it is needed for the purpose for which it was collected or for a period required by law. The desk applies the following approach in practice, adjusting the period where a booking is unusual or where a dispute is open.
Enquiries that do not lead to a booking are kept for a short period so that the desk can answer a follow up question, and are then removed from the working files. A reasonable period for an unconfirmed enquiry is twelve months from the last contact, after which the record is deleted unless the person asks for it to be kept.
Confirmed bookings are kept for the duration of the work and for a further period that allows the desk to answer questions, resolve any issue and meet accounting requirements. Booking summaries, confirmations and closing notes are typically kept for six years, in line with common record keeping practice for business transactions in the United States.
Financial records are kept for the period required by tax and accounting rules. When that period ends, the records are deleted or anonymised in a way that removes any link to an identifiable person.
Correspondence that contains no booking content, such as a general question about the website, is kept for a shorter period and removed once the question has been answered. Crew rota records are kept for the duration of the assignment and for a short follow up period, after which the personal details of individual crew members are removed from the working file.
Where information is kept beyond the ordinary period because of a legal claim or a regulatory requirement, the desk keeps only the part that is needed and restricts access to the people who must handle it.
10. How Information Is Protected
The desk takes reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These measures are proportionate to the scale of the operation and to the sensitivity of the information held.
Access to booking records is limited to the people who need it to run the desk. Accounts are protected by strong passwords, and access is reviewed when a person leaves the desk or changes role. Devices used for desk work are kept current with security updates, and portable devices are secured when not in use.
Email correspondence is transmitted over encrypted connections where the provider supports it, and the website is served over a secure connection. Booking files are stored in accounts that support authentication and, where available, additional verification for sign in. Paper notes, where they exist, are kept in a locked cabinet at the American Fork address and are destroyed when they are no longer needed.
No system can be guaranteed to be completely secure. If a security incident affects personal information, the desk will contain the incident, assess its effect, notify affected people and the relevant authorities where the law requires, and record the steps taken. The desk would rather report an incident early and correct it than remain silent while a problem grows.
11. Your Privacy Rights
Depending on where a person lives, privacy law may provide specific rights over personal information. The desk extends the following rights to everyone who deals with it, regardless of location, because a consistent standard is easier to explain and easier to trust.
The right of access allows a person to ask whether the desk holds information about them and to receive a copy of that information together with an explanation of how it is used and with whom it has been shared. The right of correction allows a person to ask for inaccurate information to be corrected and, where relevant, for incomplete information to be completed.
The right of deletion allows a person to ask for information to be removed where it is no longer needed, where consent has been withdrawn and no other basis applies, or where the processing is unlawful. The desk explains any legal reason why a record must be kept, such as an accounting requirement, rather than refusing without explanation.
The right to restrict processing allows a person to ask the desk to pause the use of information while an issue is investigated. The right to object allows a person to ask the desk to stop a particular use, including a use based on legitimate interests. The right to data portability allows a person to receive information in a structured and commonly used format where the processing is based on consent or contract and is carried out by automated means.
The right to withdraw consent applies to any use that relies on consent, such as occasional updates about the calendar. Withdrawal does not affect the lawfulness of work already done, and it does not prevent the desk from keeping records that the law requires.
No one should be treated unfairly for exercising a privacy right. The desk will not refuse a booking, delay a confirmation or change the level of service because a person has asked a question about their information.
12. Exercising Your Rights
A request to exercise a right can be sent by email to bookings@rmzyventures.mom or by post to RMZY Ventures LLC, 1197 E 450 N, American Fork - 84003-4038, United States (US). The request should describe what the person wants the desk to do and should include enough information to locate the relevant record, such as the name used for the booking, the date of the booking and the email address used for correspondence.
The desk responds within a reasonable period and, in most cases, within thirty days of receiving a complete request. Where a request is complex or where several requests are received at once, the desk may extend the period and will explain the reason. If a request cannot be processed without further information, the desk asks for it promptly rather than letting the request lapse.
To protect personal information, the desk may ask for evidence that the person making a request is the person concerned or is authorised to act on that person behalf. The desk will not ask for more evidence than is needed and will not use the verification step to discourage a request.
There is normally no charge for exercising a right. Where a request is manifestly unfounded or excessive, for example a series of repeat requests with no new content, the desk may explain the issue and may decline to act, and it will give the reasons in writing. A person who is not satisfied with the response may raise a complaint using the contact details below or approach the relevant supervisory authority.
13. Privacy for Children
The website and the booking desk are intended for adults and for organisations. The desk does not knowingly collect personal information from children under the age of thirteen. A booking for a family event may include the names of children for seating or programme purposes, and in that case the desk relies on the parent or guardian to provide the information and to agree to its use for the booking.
If the desk learns that information about a child has been provided without the agreement of a parent or guardian, it will remove the information promptly and will ask the client to supply an alternative way of identifying the group where one is available. A parent or guardian who believes that information about a child has reached the desk can contact bookings@rmzyventures.mom and ask for it to be removed.
The desk does not direct advertising to children, does not build profiles of children and does not use information about children for any purpose other than the operation of the booking in which they are named.
14. International Transfers
The desk operates from the United States, and information provided to it is generally stored and processed in the United States. A client or crew member who lives outside the United States should be aware that the laws of the United States may differ from the laws of their own country, and that information sent to the desk will be handled under this policy.
Some service providers used by the desk may store data in other countries. Where a transfer takes place, the desk relies on appropriate safeguards such as standard contractual clauses where the provider offers them, or on the provider own binding rules. The desk keeps transfers to the minimum needed for the service and reviews the arrangements when a provider changes.
A person who wants to know where their information is stored can ask the desk, and the answer will describe the categories of provider and the countries involved. Where a transfer may affect a person rights, the desk will explain the safeguards that apply.
15. Marketing Communications
The desk does not send marketing messages to people who have not agreed to receive them. When a person asks to be told about the spring calendar or about openings in a seasonal programme, the desk adds that person to a simple list and sends only the updates that were requested.
Every marketing message includes a way to stop receiving further messages. A request to stop is actioned promptly and is recorded so that the list remains accurate. Stopping marketing messages does not affect the operational emails that a booking requires, such as a confirmation, a reminder or a closing note.
The desk does not buy contact lists, does not share its list with other organisations and does not use a marketing platform that builds cross site advertising profiles. If the desk changes the way it sends updates, this section will be updated before the change takes effect.
16. Links to Other Websites
The website contains links to other pages of this site and may, on occasion, refer to the website of a venue, a supplier or a crew agency. Those external websites are not controlled by RMZY Ventures LLC, and their own privacy notices apply when they are visited.
The desk encourages clients to read the privacy notice of a venue or supplier before sending information directly to that party. Where the desk shares information with a venue or supplier as part of a booking, the desk does so under the terms described in this policy and asks the party to use the information only for the booking.
Please note that those pages may use cookies, tracking scripts or advertising tools that the desk does not use and does not control. A visitor who is concerned about such tools should review the settings and the notices of those websites.
17. Automated Decisions
The desk does not use automated systems to make decisions that have a legal or similarly significant effect on a person. Booking requests are reviewed by a person, and every availability decision, hold and confirmation is made or approved by a member of the desk.
Simple tools may be used to organise records, such as a calendar that sorts entries by date or a search that locates a previous booking. These tools support the work of the desk and do not decide whether a request is accepted, what a booking costs or whether a change is approved.
If the desk ever introduces a tool that makes a decision without human review, this section will be updated and the person affected will be given a way to ask for the decision to be reconsidered by a member of the desk.
18. Changes to This Policy
This policy may be updated from time to time to reflect a change in how the desk works, a change in a service provider or a change in the law. The date at the top of the page shows when the current version took effect, and the desk keeps earlier versions on file so that a client can compare them if needed.
Where a change is material, for example a new category of information collected or a new purpose for which information is used, the desk will provide clear notice before the change takes effect. Notice may be given by a banner on the website, by an email to clients with a current booking, or by both means where the change affects many people.
A person who continues to use the website or to work with the desk after a change takes effect is treated as having seen the updated policy. A person who does not agree with a change may ask the desk to explain it and may exercise the rights described above in relation to any information held.
19. Contacting the Company
Questions, requests and complaints about privacy can be sent to the booking desk at any time. The desk keeps a record of every privacy enquiry and the response that was given, so that the same question can be answered consistently if it comes up again.
Email: bookings@rmzyventures.mom. Telephone: +13253994143. Post: RMZY Ventures LLC, 1197 E 450 N, American Fork - 84003-4038, United States (US). The desk answers privacy enquiries within the same periods that apply to booking requests and, where a legal deadline is shorter, within that deadline.
A person who is not satisfied with the response of the desk may raise the matter with the relevant supervisory authority in their country or with the attorney general of the state of Utah in the United States. The desk will cooperate with any such authority and will provide the records that the authority requires, subject to the legal rules that apply.
Thank you for reading this policy. The desk takes the trust expressed by every booking seriously and works to keep the information it holds accurate, limited and secure.